This section tests your understanding of telephony integration — connecting voice agents to the phone network, replacing traditional IVRs with AI, and building production-grade contact center patterns.
SIP trunksPSTN connectivityAI-native routingHuman escalationCRM integrationWarm transfer
Test your knowledge
Question 1 of 5
A client wants to connect their LiveKit voice agent to the phone network. Explain the architecture from phone call to agent response.
Concepts covered
SIP trunksPSTN connectivityAI-native routingHuman escalationCRM integrationWarm transfer